ABOUT US
Crafted Creations and Designs is Owned and Operated by Tomesha Bates. We focus on providing custom apparel, home decor, and several other various custom items that provide customers with a unique and rare look.
POLICIES
PAYMENT & REFUNDS
Due to the personalization of your item(s) all payments must be paid in full through the acceptable forms of payment: PayPal or Wix Payments by card.
All sales are final! Items are handmade and customized just as you request, for this reason there will be no REFUNDS once a payment is made, so please be sure you’d like to place an order at the time of purchase.
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All questions should be sent using the "CONTACT US" link. Questions sent to social media platforms in regards to orders placed here will not be answered. All inquiries outside of business hours will be answered the following business day.
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SHIPPING
USPS Shipping:
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Shipping and billing address should match when making a purchase. Tracking numbers will be sent to the email address provided at the time of purchase once orders are shipped. Standard shipping typically takes 5-7 business days. International shipping might require more processing time. In addition, international shipping fees and taxes will be charged if required by your local government.
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Once orders are shipped we hold no control over standard shipping arrival dates.
We are not responsible for lost packages after address is confirmed and once shipped the order shows delivered to the provided address. We will not replace anything lost or broken in transit. All packages are insured and claims should be filed through the carrier.
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All order details should be confirmed during the ordering process. Please check spelling, dates, sizes, colors, and shipping addresses during that time as are not able to change after order has been submitted. Specific requests are appreciated. To ensure that your item is made just how you’d like it, please refrain from granting full creative control. We can not be held responsible for incorrect information or missing details.
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Average turnaround time for an order is 2-3 weeks excluding weekends and holidays. Bulk orders or orders containing bling, airbrushing, or personalization could take 2-4 weeks.
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Rush orders requested before turnaround time will incur an extra $20 charge
FAQs
Q: What is the standard turnaround time?
A: As orders are customized in most cases, we require a production time of 2-3 weeks.
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Q: When will my order ship?
A: Orders are processed in the order that they are received and shipped out after the turnaround time of 2-3 weeks.
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Q: How long does shipping take?
A: Standard shipping is usually 5-7 business days. Once orders are shipped we are not responsible for any Carrier Delays.
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Q: What if I need an order before the turnaround time?
A: Rushed orders require direct contact. Please reach out to us through the "Contact Us" link.
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Q: How do I submit a Bulk Order?
A: Directly contact us at the "Contact Us" link.
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Q: Which Postal Carrier is used to ship?
A: We ship through the United States Post Office.
